Guest Reception: Greet guests as they arrive with a friendly and welcoming demeanor. Ensure each guest feels acknowledged and valued.
Seating Management: Manage reservations and walk-ins, efficiently coordinating seating arrangements to maximize table turnover while maintaining a smooth flow of service.
Reservation Handling: Handle phone calls for reservations, cancellations, and inquiries about the restaurant. Maintain an organized digital reservation system.
Waitlist Coordination: Manage the waitlist during busy periods, provide accurate wait times, and keep guests informed about their table status.
Menu Presentation: Present menus to guests, explain specials, and provide information on menu items when needed. Providing guests with chips and salsa prior to seating them.
Customer Service: Address guest concerns or complaints promptly and courteously. Ensure guest satisfaction by providing excellent customer service.
Cleanliness and Organization: Maintain a tidy and organized host/hostess station and front entrance area. Ensure menus are clean and presentable.
Collaboration: Work closely with servers, bussers, and kitchen staff to ensure efficient service and a positive dining experience for all guests.
Safety and Compliance: Adhere to all restaurant policies, health, and safety regulations. Follow protocols for handling guest information and privacy.
Qualifications:
Experience: Previous experience as a host/hostess or in a customer service role is preferred but not required.
Skills: Excellent interpersonal and communication skills. Ability to multitask and stay calm under pressure. Strong organizational skills and attention to detail.
Appearance: Professional appearance and demeanor.
Flexibility: Ability to work evenings, weekends, and holidays as needed.
Technology: Familiarity with reservation and point-of-sale systems is a plus.
Physical Requirements:
Ability to stand for extended periods.
Ability to move quickly and efficiently throughout the dining area.
Ability to lift and carry items up to [weight limit, typically 10-20 pounds].
Key Responsibilities:
Guest Interaction: Greet guests warmly and make them feel welcome. Provide menus, explain daily specials, and answer any questions about the menu.
Order Taking: Accurately take food and beverage orders and relay them to the kitchen and bar in a timely manner.
Service Delivery: Serve food and beverages promptly, ensuring orders are accurate and presentation meets restaurant standards.
Customer Service: Attend to guests’ needs throughout their dining experience, refilling drinks, clearing plates, and addressing any concerns or requests promptly and courteously.
Table Maintenance: Ensure tables are clean and presentable before guests are seated.
Payment Processing: Present the bill to guests, process payments accurately, and handle any billing questions or issues.
Collaboration: Work closely with hosts, bussers, kitchen staff, and other servers to ensure a seamless dining experience for guests.
Upselling: Suggest additional menu items, beverages, or desserts to enhance the guest experience and increase sales.
Compliance: Adhere to all restaurant policies, health, and safety regulations, including proper handling of food and beverages.
Cleanliness: Maintain a clean and organized work area, including server stations and dining areas.
Qualifications:
Experience: Previous experience as a server or in a customer service role is preferred but not required.
Skills: Excellent communication and interpersonal skills. Strong organizational skills and attention to detail. Ability to multitask and work efficiently in a fast-paced environment.
Appearance: Professional appearance and demeanor.
Flexibility: Ability to work evenings, weekends, and holidays as needed.
Physical Stamina: Ability to stand, walk, and carry items for extended periods. Ability to lift and carry items up to [weight limit, typically 20-30 pounds].
Knowledge: Familiarity with restaurant POS systems and food safety regulations is a plus.
Key Responsibilities:
Table Maintenance: Clear and reset tables promptly and efficiently, ensuring they are ready for the next guests.
Dining Area Cleanliness: Maintain the cleanliness of the dining area, including floors, chairs, and high-traffic areas. Remove trash and debris from the dining area and restrooms.
Guest Assistance: Assist guests with seating, special requests, and other needs. Provide chips and salsa service when necessary.
Support to Waitstaff: Ensure servers have the necessary supplies to provide excellent service.
Back-of-House Support: Assist with restocking server stations, organizing and replenishing supplies, and communicating with the kitchen staff to ensure timely service.
Safety and Compliance: Follow all health and safety guidelines, including proper handling of cleaning chemicals and adherence to food safety standards.
Team Collaboration: Work closely with hosts, servers, and kitchen staff to ensure a seamless dining experience for guests.
Qualifications:
Experience: Previous experience in a restaurant or hospitality setting is preferred but not required.
Skills: Strong attention to detail, ability to multitask, and work efficiently in a fast-paced environment. Good communication and teamwork skills.
Physical Stamina: Ability to stand, walk, and carry items for extended periods. Ability to lift and carry items up to [weight limit, typically 25-50 pounds].
Appearance: Professional appearance and demeanor.
Flexibility: Availability to work evenings, weekends, and holidays as needed.
Key Responsibilities
Prepare and Serve Drinks: Mix, garnish, and serve alcoholic and non-alcoholic drinks according to established recipes and guest preferences.
Customer Service: Provide excellent customer service by engaging with guests, taking orders, making recommendations, and ensuring an enjoyable experience.
Bar Maintenance: Keep the bar area clean, organized, and stocked with necessary supplies, including beverages, garnishes, and glassware.
Inventory Management: Monitor and manage inventory levels, including ordering and restocking supplies as needed.
Cash Handling: Accurately process transactions, handle cash, and manage the point-of-sale (POS) system.
Compliance: Adhere to all state and local laws regarding the sale and service of alcoholic beverages. Ensure compliance with health, safety, and sanitation standards.
Team Collaboration: Work closely with restaurant staff, including servers and kitchen personnel, to ensure seamless service and guest satisfaction.
Problem Solving: Address and resolve any guest complaints or concerns in a professional and timely manner.
Promotions and Events: Participate in the planning and execution of promotions, special events, and private parties.
Qualifications
Experience: Previous bartending experience preferred, with knowledge of drink recipes and mixing techniques.
Skills: Strong interpersonal and communication skills, with the ability to multitask and work efficiently in a fast-paced environment.
Certifications: Food Handlers Certificate and TABC required.
Physical Requirements: Ability to stand for extended periods, lift heavy items, and work in a fast-paced setting.
Appearance: Maintain a neat and professional appearance at all times.
