Key Responsibilities:
- Guest Reception: Greet guests as they arrive with a friendly and welcoming demeanor. Ensure each guest feels acknowledged and valued.
- Seating Management: Manage reservations and walk-ins, efficiently coordinating seating arrangements to maximize table turnover while maintaining a smooth flow of service.
- Reservation Handling: Handle phone calls for reservations, cancellations, and inquiries about the restaurant. Maintain an organized digital reservation system.
- Waitlist Coordination: Manage the waitlist during busy periods, provide accurate wait times, and keep guests informed about their table status.
- Menu Presentation: Present menus to guests, explain specials, and provide information on menu items when needed. Providing guests with chips and salsa prior to seating them.
- Customer Service: Address guest concerns or complaints promptly and courteously. Ensure guest satisfaction by providing excellent customer service.
- Cleanliness and Organization: Maintain a tidy and organized host/hostess station and front entrance area. Ensure menus are clean and presentable.
- Collaboration: Work closely with servers, bussers, and kitchen staff to ensure efficient service and a positive dining experience for all guests.
- Safety and Compliance: Adhere to all restaurant policies, health, and safety regulations. Follow protocols for handling guest information and privacy.
Qualifications:
- Experience: Previous experience as a host/hostess or in a customer service role is preferred but not required.
- Skills: Excellent interpersonal and communication skills. Ability to multitask and stay calm under pressure. Strong organizational skills and attention to detail.
- Appearance: Professional appearance and demeanor.
- Flexibility: Ability to work evenings, weekends, and holidays as needed.
- Technology: Familiarity with reservation and point-of-sale systems is a plus.
Physical Requirements:
- Ability to stand for extended periods.
- Ability to move quickly and efficiently throughout the dining area.
- Ability to lift and carry items up to [weight limit, typically 10-20 pounds].
Key Responsibilities:
- Guest Interaction: Greet guests warmly and make them feel welcome. Provide menus, explain daily specials, and answer any questions about the menu.
- Order Taking: Accurately take food and beverage orders and relay them to the kitchen and bar in a timely manner.
- Service Delivery: Serve food and beverages promptly, ensuring orders are accurate and presentation meets restaurant standards.
- Customer Service: Attend to guests’ needs throughout their dining experience, refilling drinks, clearing plates, and addressing any concerns or requests promptly and courteously.
- Table Maintenance: Ensure tables are clean and presentable before guests are seated.
- Payment Processing: Present the bill to guests, process payments accurately, and handle any billing questions or issues.
- Collaboration: Work closely with hosts, bussers, kitchen staff, and other servers to ensure a seamless dining experience for guests.
- Upselling: Suggest additional menu items, beverages, or desserts to enhance the guest experience and increase sales.
- Compliance: Adhere to all restaurant policies, health, and safety regulations, including proper handling of food and beverages.
- Cleanliness: Maintain a clean and organized work area, including server stations and dining areas.
Qualifications:
- Experience: Previous experience as a server or in a customer service role is preferred but not required.
- Skills: Excellent communication and interpersonal skills. Strong organizational skills and attention to detail. Ability to multitask and work efficiently in a fast-paced environment.
- Appearance: Professional appearance and demeanor.
- Flexibility: Ability to work evenings, weekends, and holidays as needed.
- Physical Stamina: Ability to stand, walk, and carry items for extended periods. Ability to lift and carry items up to [weight limit, typically 20-30 pounds].
- Knowledge: Familiarity with restaurant POS systems and food safety regulations is a plus.
Key Responsibilities:
- Table Maintenance: Clear and reset tables promptly and efficiently, ensuring they are ready for the next guests.
- Dining Area Cleanliness: Maintain the cleanliness of the dining area, including floors, chairs, and high-traffic areas. Remove trash and debris from the dining area and restrooms.
- Guest Assistance: Assist guests with seating, special requests, and other needs. Provide chips and salsa service when necessary.
- Support to Waitstaff: Ensure servers have the necessary supplies to provide excellent service.
- Back-of-House Support: Assist with restocking server stations, organizing and replenishing supplies, and communicating with the kitchen staff to ensure timely service.
- Safety and Compliance: Follow all health and safety guidelines, including proper handling of cleaning chemicals and adherence to food safety standards.
- Team Collaboration: Work closely with hosts, servers, and kitchen staff to ensure a seamless dining experience for guests.
Qualifications:
- Experience: Previous experience in a restaurant or hospitality setting is preferred but not required.
- Skills: Strong attention to detail, ability to multitask, and work efficiently in a fast-paced environment. Good communication and teamwork skills.
- Physical Stamina: Ability to stand, walk, and carry items for extended periods. Ability to lift and carry items up to [weight limit, typically 25-50 pounds].
- Appearance: Professional appearance and demeanor.
- Flexibility: Availability to work evenings, weekends, and holidays as needed.
Key Responsibilities
- Prepare and Serve Drinks: Mix, garnish, and serve alcoholic and non-alcoholic drinks according to established recipes and guest preferences.
- Customer Service: Provide excellent customer service by engaging with guests, taking orders, making recommendations, and ensuring an enjoyable experience.
- Bar Maintenance: Keep the bar area clean, organized, and stocked with necessary supplies, including beverages, garnishes, and glassware.
- Inventory Management: Monitor and manage inventory levels, including ordering and restocking supplies as needed.
- Cash Handling: Accurately process transactions, handle cash, and manage the point-of-sale (POS) system.
- Compliance: Adhere to all state and local laws regarding the sale and service of alcoholic beverages. Ensure compliance with health, safety, and sanitation standards.
- Team Collaboration: Work closely with restaurant staff, including servers and kitchen personnel, to ensure seamless service and guest satisfaction.
- Problem Solving: Address and resolve any guest complaints or concerns in a professional and timely manner.
- Promotions and Events: Participate in the planning and execution of promotions, special events, and private parties.
Qualifications
- Experience: Previous bartending experience preferred, with knowledge of drink recipes and mixing techniques.
- Skills: Strong interpersonal and communication skills, with the ability to multitask and work efficiently in a fast-paced environment.
- Certifications: Food Handlers Certificate and TABC required.
- Physical Requirements: Ability to stand for extended periods, lift heavy items, and work in a fast-paced setting.
- Appearance: Maintain a neat and professional appearance at all times.
Key Responsibilities:
- Food Preparation and Cooking:
- Prepare and cook food items according to recipes and quality standards.
- Work in various stations.
- Ensure timely preparation and delivery of dishes during service hours.
- Adjust recipes to account for customer allergies or dietary restrictions as needed.
- Kitchen Operations:
- Set up and stock stations with necessary supplies and ingredients.
- Follow proper cooking techniques and procedures to ensure consistency.
- Operate kitchen equipment safely and efficiently.
- Assist with the preparation of ingredients, such as chopping vegetables, cutting meat, and preparing sauces.
- Quality Control:
- Maintain high standards of food quality and presentation.
- Adjust seasoning and presentation as needed.
- Sanitation and Safety:
- Follow food safety and sanitation guidelines.
- Clean and maintain kitchen equipment, utensils, and workstations.
- Store food items properly to prevent spoilage and contamination.
- Report any safety or maintenance issues to the BOH Manager.
- Collaboration and Communication:
- Work closely with other kitchen staff to ensure efficient kitchen operations.
- Communicate effectively with the Lead Cook and BOH Manager.
- Assist with inventory management and notify the BOH Manager of low stock levels.
- Additional Responsibilities:
- Assist with the training of new kitchen staff.
- Participate in menu planning and development as needed.
- Perform other duties as assigned by the Lead Cook or BOH Manager.
Qualifications:
- Proven experience as a Cook in a restaurant or similar setting.
- Knowledge of various cooking methods, ingredients, and kitchen equipment.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong attention to detail and commitment to food quality.
- Excellent time management and organizational skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Ability to lift and carry up to 50 pounds.
Working Conditions:
- This position requires standing for extended periods and working in a hot, fast-paced environment.
- Must be able to handle the physical demands of the job, including lifting, bending, and moving heavy objects.
- Ability to work in a noisy environment with frequent interruptions.
Key Responsibilities:
- Dishwashing and Sanitation:
- Operate dishwashing machinery to clean and sanitize dishes, pots, pans, and utensils.
- Manually wash and scrub items as needed, including heavy-duty pots and pans.
- Ensure all items are cleaned thoroughly and dried before storing them in appropriate locations.
- Regularly inspect and maintain dishwashing equipment for optimal performance.
- Maintenance of Work Area:
- Keep the dishwashing area clean and organized at all times.
- Ensure the proper disposal of waste and recycling materials.
- Maintain cleanliness of floors and walls in the dishwashing area to adhere to health and safety standards.
- Follow proper chemical handling procedures and maintain inventory of cleaning supplies.
- Support Kitchen Operations:
- Assist in maintaining overall kitchen cleanliness, including sweeping, mopping, and garbage removal.
- Help with basic food preparation tasks when required, such as peeling vegetables or preparing ingredients.
- Work closely with the kitchen staff to ensure a smooth workflow and timely cleaning of necessary items.
- Compliance and Safety:
- Follow all restaurant policies and procedures regarding sanitation and safety.
- Comply with health and safety regulations, ensuring a safe working environment for all employees.
- Report any maintenance or safety issues to the Kitchen Manager promptly.
Qualifications:
- Previous experience as a dishwasher or in a similar role preferred but not required.
- Ability to work in a fast-paced environment.
- Strong organizational and multitasking skills.
- Physical stamina and the ability to lift heavy items.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Bilingual a plus!
- Reliable transportation.
Working Conditions:
- Exposure to hot and humid environments.
- Standing for extended periods.
- Handling sharp and potentially hazardous equipment.
- Occasional lifting of items up to 50 pounds.
